Satellite Help

The following are answers to commonly asked questions about WildBlue. Feel free to contact us if you need more information or call (888) 886-6861.

I am having problems with my satellite connection, how can I get help?

Step one: Reboot your computer to obtain a new IP address.
Step two: Check your modem settings - refer to your HCTC info letter.
Step three: Contact technical support.


Is the WildBlue service affected by weather?

The WildBlue service is only minimally affected by inclement weather – typically only under severe conditions. You may notice slower WildBlue speeds during rain and snow showers, but this normally only lasts until the rain or snow stops. Total loss of connectivity should not occur unless the storm is unusually severe.

Do you limit heavy bandwidth users?
 
As is standard with other Internet Service Providers, WildBlue ensures that its service operates at optimum speeds for all of its customers. Since WildBlue is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy has no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth and therefore their speed. See WildBlue's Fair Access Policy.