At HCTC, customer support is our top priority. Whether it be your internet, voice, security alarm, or webhosting services, we’ve got you covered. A customer support representative is just a phone call away. Please find our helpful contact information by choosing an option below.
Deregulation brought many changes in the telecommunication industry, making it important to define where the “interface” or “demarcation point” between telephone company and customer lies, and what portions of the service are each party’s responsibility.
The Network Interface Device (NID), the small box mounted on your home or business, is an easily-noted physical interface point for connections from the company-owned telephone network to provide dial tone and other services to that location.
The local telephone company, in this case HCTC, installs the Network Interface Device (NID) on your premise and will maintain service to this point. You, the customer, are responsible for installing your telephone equipment and connecting the telephone wires inside your home or business to the Network Interface Device (NID). If you do not wish to install your own equipment or lines, you may contract with the local telephone company or with an independent communications contractor to install the equipment for you.
Inside Wire Maintenance
Worry-free maintenance of your home’s internal standard telephone wire and outlets is just a phone call away. When you subscribe to HCTC’s Inside Wire Maintenance Program, we’ll repair or replace any faulty interior wiring or outlet. The monthly rate is just $2.95 for the peace of mind to know you’re covered.
HCTC offers technical support for both residential and business customers. This support is available 24 hours a day, seven days a week. Just call us at 888-638-4282 for help with questions about your service.
For satellite-based Internet services, please call us at 888-886-6861.
Has the manufacturer warranty expired on your Internet modem? No problem. Protect HCTC will cover repairs or replacement of your Internet modem and line filters for only $6.95. We’ll also cover your inside telephone wiring with our Inside Wire Maintenance Plan at no extra charge.
Incoming mail server or POP3 server: pop.hctc.net POP port number: 110 Outgoing mail server or SMTP server: smtp.hctc.net SMTP port number: 587 POP username: your email address (without the @hctc.net) POP password: your password
IMAP Server Settings
Incoming mail server or IMAP server: mail.hctc.net IMAP port number: 993 Outgoing mail server or SMTP server: smtp.hctc.net Use SSL: YES Authentication: Password SMTP port number: 587 IMAP username: your email address (without the @hctc.net) IMAP password: your password
HCTC offers hosting services for businesses and individuals with websites through our data center.
Support services can be reached with a local call, so you don’t waste time waiting on hold, or submit a form only to be called back tomorrow. Contact us to get fast, responsive assistance with your web hosting needs.
HCTC Security gives technical support on numerous types of security panels both residential and commercial. There is a technician on call 24/7 to give over the phone or call out assistance to any of our security, fire, or medical system customers. All of our monitored customers also have the ability to talk directly to our licensed and professional monitoring company through their direct phone number 1-888-499-6020, and if they are unable to correct an issue they will connect you with our on call technician.
For technical assistance during business hours call 1-830-367-5333
Hill Country Telecommunications LLC.
Alarm Lic. B15426 / Fire Lic. ACR-3212
Dispatch Center Information & Licensing
Dispatch Center, Ltd., 101 Galleria Fair, San Antonio, Texas 78232 phone number (210) 491-3400, a UL Grade A Central Station, U.L. #S7157-1, licensed by both the Texas Department of Insurance – State Fire Marshal’s Office, ACR# 2247, and the Texas Private Security Board, License # B-08709