First, check the status of your modem and router. Start with your modem first to see if its power LED is lit. If you are not getting power to your modem and router, check the power source and make sure it is turned on. If you have a power strip, turn it off and on to reset it. Also, check your Link or Online LED and any activity LEDs. If there is no power or LED activity, turn the modem and router off and wait several minutes before restarting.
Next, power the modem back on first and wait until it comes back online before powering the router back on. If your router’s power LED is lit, check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn’t have status indicators, look to see if the Ethernet port lights are flashing. If there is no activity, turn the router off. Unplug and reconnect each cable, making sure each cable is seated correctly in the appropriate port. Wait a few minutes before rebooting the router. If this doesn’t correct your issue, contact our tech support department at 888.638.4282.
Your speed test results can vary depending on your computer, router, cabling, firewall and so on. There is also inherent overhead in IP traffic that will result in taking up a small portion of your bandwidth. As long as your speed test results are within 75-80% of the speed you subscribe to, you are probably achieving the highest speeds you can because of all the equipment between your device and the Internet. If you are concerned, you are not achieving the speeds you think you should, you can follow the link below for some ideas on what you can do to improve it. You can also call tech support at (888) 638-4282 to troubleshoot.
We hope this is not the case but certainly understand that sometimes a customer may be dissatisfied with their service. If this is the case, please contact us at 830.367.5333 for assistance. We may be able to troubleshoot your service and get you running at faster speeds right away.
If your account is under contract, a fee of $99.00 will be billed on accounts that are disconnected prior to the 12 -month commitment term.
The best option is to contact a service representative at 830.367.5333 to discuss the options available to you.
It depends on several factors, including if the location has had service with us before. Typical installations are scheduled within five business days.
HCTC does not cap your service, so you’ll be able to enjoy your high-speed Internet experience without worrying about unexpected data use charges.
Watch this video to see how to set up your email on an Android device. It’s easy!
Watch this video to see how to set up your email on iOS. It’s easy!
Call Before You Dig (It’s the Law!)
Take advantage of our free cable location service before you begin any excavation or digging project. You’ll prevent possible damage to underground lines and avoid costly repairs. Plus, it’s safer for you and better for the environment. Call at least two working days (48 hours) before you dig – it’s the law. Remember, just dial 8-1-1.
HCTC offers live cameras as a service to the communities we serve. Many of the cameras are in remote locations, are eco-friendly, and running on solar power. If there isn’t sufficient sun to produce solar power, the cameras are unable to broadcast. To report an outage, please contact us by phone at 800.292.5457 or by email at firstname.lastname@example.org.
At this time, HCTC is unable to offer stand-alone DSL.
We offer a variety of speeds to fit your household’s needs. Please contact Customer Service at 800.292.5457 or come into one of our locations and we will help pick the plan that is right for you and your family.
As a Cooperative, HCTC’s bylaws provide that telephone service will be provided to members on a non-profit, service-at-cost basis. If payments in any year exceed the actual operating cost of providing telephone service, HCTC must credit the amount in excess of such costs to the patron’s capital credit account(s). Credits are determined annually and are based on patronage to HCTC so that each patron will be treated on a fair and equitable basis.
Bills are due on the 16th of each month. If the 16th falls on a weekend/holiday, the bill is due the following business day.
Call our 24/7 Tech Support number 888.638.4282. This will allow us to diagnose the problem and resolve it efficiently.
Under the non-profit provisions of the bylaws for HCTC, each member is entitled to a notice of capital credits. This notice is only a statement showing the capital credits earned which have been allocated to your membership capital account for the year indicated.
No. HCTC has one monthly billing cycle.
You can contact us by phone at 800.292.5457 or come into one of our locations to review replacement options.
No. Capital credit allocations are a record of your pro-rata share of the margins. Capital credits are reinvested to support the operation and growth of the business. HCTC’s Board of Directors annually reviews the finances of the cooperative and determines whether or not a portion of the previously allocated capital credits can be returned to you. The amount and timing of capital credit retirements are at the sole discretion of the Board of Directors, in accordance with the bylaws.
HCTC bills monthly recurring charges for services one month in advance. Therefore, your first bill may include installation/equipment charges, charges for the next full month, as well as, pro-rated charges for services from the date of install up to the date of your first bill.
No. HCTC provides customers the option of a single port modem or a modem/router combination.
Your allocated capital credits remain on HCTC’s books under your name and membership number. Please keep your mailing address current. When the Board of Directors approves the retirement of capital credits, eligible members will receive a check. We may retire capital credits when we receive proper notification a member is deceased.
HCTC does not charge a late fee. However, if payment is not received by the due date, a termination notice is generated and mailed. The notice includes the date payment needs to be in our office in order prevent disconnection of service. Once disconnected, a reconnect fee will apply.
If you are using our standard single port modem, you will need a wireless router. However, if you don’t own a router or you’re ready to upgrade equipment, HCTC has a combination modem/router that offers wireless capabilities. The combination unit allows us to provide you with technical support for both the modem and router when needed.
Contact a customer service representative at 800.292.5457 to request the paperwork required for the release of capital credits to settle an estate. Please note that capital credits paid out to settle an estate are paid at a discounted amount.
HCTC offers a variety of convenient payment methods.
In Person – You may pay your bill in person at one of HCTC Offices or at an authorized HCTC payment location.
By Phone – Call 844.244.1503 to pay your bill by phone 24/7 through our automated payment system at no charge. Please follow the prompts and have your HCTC account number available. We accept Visa, MasterCard, Discover credit/debit cards or check. To speak with a customer service representative, call 800.292.5457 Monday through Friday from 8 AM to 5 PM.
Online – In the upper right-hand corner of the home page at www.hctc.net, click “Pay My Bill” to pay your bill online. Our e-bill system allows you to receive, view, and pay your monthly bills with a Visa, MasterCard, Discover credit/debit card, or check at no charge. Recurring or single payments can be initiated.
By Mail – Send payment with bill remittance stub to:
P.O. Box 1449
Ingram, TX 78025