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Lifeline Service

LIFELINE IS A FEDERAL PROGRAM TO HELP LOW-INCOME AMERICANS PAY FOR PHONE OR BROADBAND SERVICE

Consumers are allowed only one Lifeline program benefit per household.

FAQ:

How much will Lifeline save me?

If you qualify for Lifeline, you will receive a credit of $9.25 each month on your bill.

What services are covered by this credit?

You have the choice (where applicable) of applying your benefit to one of three types of service offerings:

  • Fixed or mobile broadband
  • Fixed or mobile voice-only
  • Bundles of fixed or mobile voice and broadband

NOTE: Lifeline can only be used for one source of communication from the list above.

Can I receive more than one Lifeline credit?

No, consumers are allowed only one Lifeline program benefit per household.

How do I qualify?

You are eligible for Lifeline benefits if you qualify for and receive one of the following benefits:

  • SNAP
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • The Veteran’s Pension or Survivor’s Pension benefit

Additionally, consumers at or below 135% of the Federal Poverty Guidelines will continue to be eligible for a Lifeline program benefit. (State determinations of income will no longer be accepted.) There are no changes to the eligibility criteria for Tribal programs.

NOTE: Some states have additional qualifying programs, allowances and stipulations. Check with your local telecommunications provider for information about benefits that may be available in your state.

How do I enroll in the Lifeline program and start receiving this benefit?

To find out whether you qualify for Lifeline assistance, please visit www.lifelinesupport.org or call your local telecommunications provider.

NOTE: Your telephone company is not responsible for determining who qualifies for these programs or who receives assistance. Consumers must meet specific criteria in order to obtain assistance with their local telephone and/or broadband service, and qualifying is dependent upon government-established guidelines.

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