Resources - HCTC

HCTC

About HCTC

Born as a Cooperative in February, 1951, Hill Country Telephone Cooperative has grown and evolved into HCTC, the company you see today. On February 13, 1951, a group of five men formed the Cooperative for the purpose of furnishing telephone service in rural areas of the Texas Hill Country. Larger telecom companies had deemed the areas as unprofitable and had passed them by on the way to larger cities.

Operating under the cooperative principles and governed by a Board of Directors, Hill Country Telephone Cooperative grew and expanded by offering state-of-the art technologies to rural subscribers. When changes in regulation permitted the delivery of telephone service in competitive markets, Hill Country Telecommunications was established as a subsidiary of the company to capitalize on those changes and diversify the services offered. Hill Country Telephone Cooperative and Hill Country Telecommunications provided a plethora of telecommunications related products and services, including long distance, Internet, security systems and more to a combined 14 exchanges in 15 counties across the Texas Hill Country (including competitive markets in Mason, Kerrville, Fredericksburg, Junction, and Sonora) spanning almost 3000 square miles.

Recently, both the parent Cooperative and its subsidiary have combined their branding and customer communication efforts under the moniker of HCTC. Realizing the importance of broadband availability for rural economic development, HCTC has embarked on a mission to make broadband available throughout its service area. As the future of communications is unfolding and revealing broadband as the preferred technology, HCTC is strategically positioning itself to meet the ever-changing needs of its members, today and into the future.

2019 CEO Report

Craig Cook

Dear Members:

Greetings, cooperative family! It has been one of the great pleasures of my career to serve as your chief operations officer. As I look ahead to my new role as your CEO, I am excited about the opportunities awaiting our cooperative. However, I would be remiss if I didn’t take a moment to express my sincere gratitude to our recently retired CEO, Alan Link.

On behalf of the employees of HCTC, I would like to express our appreciation of Alan’s countless contributions. During his tenure, and thanks to the support of your board of directors, the cooperative embarked on a strategy of aggressive investments to deploy fiber optics throughout our regulated network, greatly increasing the availability of high-speed broadband services to even our most remote members.

Likewise, investments were made in our deregulated territories, such as our expansion into new areas of Kerrville, Fredericksburg and Stonewall. Also, our complete fiber overlay of the city of Sonora has been warmly received. Many other fiber deployment projects are underway throughout our territory and will continue through the remainder of 2019.

Now Looking Ahead

HCTC’s mission is “to be the premier provider of modern telecommunications and broad- band services throughout our region.” We will continue our aggressive network expansion, bringing fiber optic services to many more cooperative members and extending the reach of our fiber backbone to improve broadband speeds available to members served with traditional copper lines. As always, we will continue to evaluate, test and implement new network technologies that improve the lives of our cooperative members and further enable our business customers to remain competitive in a global economy.

I also believe that what truly differentiates HCTC as a premier service provider is our dedication to our member-owners. I opened this column by referring to you as family. At HCTC, we not only recognize and appreciate that you, our customer, are an owner of this cooperative, but also think of you as part of our cooperative family. In the coming months, you will see a new commitment to a customer service experience that exceeds your expectations. Improved processes will address our overall efficiency in processing service requests while other improvements will simplify your ability to interact with HCTC online. We will focus on your satisfaction with our service delivery — from providing managed Wi-Fi services to reducing the time necessary to upgrade existing services. And we will always do our best to resolve any service issues you may have, the first time.

I am excited about the tremendous opportunities we have at HCTC. Not only is our service territory in one of the most desirable locations of Texas, but this area has also experienced strong growth in recent years with no anticipated slowdown. HCTC is well positioned to meet the ever-increasing demand for broadband. But, we will not just wait for opportunity and growth to knock on our door. We will continue to seek expansion of our deregulated territory in an effort to provide broadband services to areas historically unserved or underserved with broadband.

I am honored to serve you in this new capacity and look forward to working with our employees and board to find new and innovative ways to improve our services and service delivery while providing you customer service that is second to none!

Regards,
Craig Cook
CEO, HCTC

Board of Directors

Bob Trees

Bob Trees

District 1A Ingram

Ed Bastian

Ed Bastian

District 1B Ingram

Randy Bass

Randy Bass

District 2 Hunt

Jim Haynie

Jim Haynie

District 3 Mountain Home/ Garven Store

Steve Stengel

Steve Stengel

District 4 Doss

Dorrie Cooper

Dorrie Cooper

District 5 Fredonia, Katemcy, Pontotoc and Streeter

Kathy Bohn

Kathy Bohn

District 6A Comfort/ Sisterdale

Burt Seidensticker

Burt Seidensticker

District 6B Comfort/ Sisterdale

Kari Potter

Kari Potter

District 7 Center Point

Randy MacNaughton

Randy MacNaughton

District 8 Medina/ Tarpley

Linda Reagor

Linda Reagor

District 9 Frio Canyon (includes Concan, Leakey, Reagan Wells and Rio Frio)

Director NameDirector AddressDistrict/ExchangeTerm Expiration
Kari A. Potter President428 China St Center Point, TX 78010District #7 Center PointOctober 2020
Randy MacNaughton Vice President14087 State Hwy 16N Medina, TX 78055District #8 Medina & TarpleyOctober 2021
Kathy Bohn Secretary-TreasurerPO Box 574 Comfort, TX 78013District #6A Comfort & SisterdaleOctober 2020
Randy BassPO Box 226 Hunt, TX 78024District #2 HuntOctober 2021
Ed BastianPO Box 644 Ingram, TX 78025District #1B IngramOctober 2021
James E. Haynie136 Aermotor Ln Mt. Home, TX 78058-0404District #3 Mt. Home & Garven StoreOctober 2020
Dorrie CooperPO Box 1394 Mason, TX 76856District #5 Fredonia, Katemcy, Pontotoc & StreeterOctober 2019
Linda ReagorPO Box 505 Leakey, TX 78873District #9 Frio CanyonOctober 2020
Burt Seidensticker444-A Old Hwy 9 Comfort, TX 78013District #6B Comfort & SisterdaleOctober 2019
Steve StengelPO Box 9 Doss, TX 78618District #4 DossOctober 2021
Robert TreesPO Box 1064 Ingram, TX 78025District #1A IngramOctober 2019

Bylaws

As a member-owned cooperative with an elected Board of Directors, HCTC is governed by a set of organizational bylaws. Download the HCTC Bylaws.

On February 13, 1951, a group of five men met and formed Hill Country Telephone Cooperative, Inc. (Hill Country) for the purpose of furnishing area-wide telephone service in rural areas to the widest practical number of users. Being based on the Cooperative plan at the lowest cost, consistent with sound economy and good management, today Hill Country Telephone Cooperative provides telecommunication services in 15 exchanges located in 14 counties spread over 2900 square miles in rugged Hill Country terrain. The Cooperative is governed by a Board of Directors, with the 11 members representing nine districts.

The Cooperative’s objectives are to continue to enhance, improve and maintain telecommunications services at its highest level at the least possible cost to its members. As the Texas Hill Country continues to grow and the needs and demographics of its subscriber base evolve, Hill Country Telephone Cooperative, realizing the importance of broadband availability for rural economic development, has embarked on a mission to make broadband available throughout its service area. As the future of telecommunications is unfolding and broadband is the direction, Hill Country is strategically positioning itself to meet the ever-changing needs of its members, today and into the future.

Any person, firm, association, corporation, or body politic or subdivision thereof, may become a member of Hill Country Telephone Cooperative, Inc. by agreeing to comply with and be bound by the Articles of Incorporation, Bylaws of the Cooperative and any rules and regulations adopted by the Board of Directors that are consistent with local, state and federal law.

Meet Our Management Team

Craig Cook

Chief Executive Officer

Scott Link

Scott Link

Chief Operations Officer